Account login

[Lubo]

Dear Officer,

I lost all details of my account, I cannot login to check my invoice, please kindly assist

Lubo

[Erika]

Hi @Lubo!

Welcome to the Community!

We've seen your other community post and has replied on it.

Let us continue the discussion on your thread to avoid redundancy and confusion.

[Mid]

I don't have my login detail and need to pay my account

[Riezl]

Hi @Mid,

For customers who want to pay their bill, we have created these community articles, which may help in accessing the TPG My Account to process payment online.

• Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online
• Using TPG My Account & Online Account Info

If you're not aware of your account customer ID , username password, you can check the welcome email we have sent when you sign up with the service.

This article may help you as well if there's a need for you to reset the password:

• Forgot your TPG account password?

In your case, we can see that the payment has been processed.

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.