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Account login

Level 2

Dear Officer,

I lost all details of my account, I cannot login to check my invoice, please kindly assist




Hi @Lubo!


Welcome to the Community!


We've seen your other community post and has replied on it.


Let us continue the discussion on your thread to avoid redundancy and confusion.

Level 1a
Level 1a
I don't have my login detail and need to pay my account

Hi @Mid,


For customers who want to pay their bill, we have created these community articles, which may help in accessing the TPG My Account to process payment online.

If you're not aware of your account customer ID , username password, you can check the welcome email we have sent when you sign up with the service.


This article may help you as well if there's a need for you to reset the password:

In your case, we can see that the payment has been processed.


Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.