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Adding prepaid balance

saharathapa
Level 2
Level 2
‎06-08-2019 10:23 PM

I have tried adding prepaid balance as i ran out of data. But the amount is not being deducted from my debit account and the amount is getting added up everytime. i tried five times to add $10 worth of prepaid balance but it did not work. Now when i check my balance it shows $50.... any help on this please

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Riezl
Moderator Moderator
Moderator
‎07-08-2019 09:45 AM

Hi @saharathapa,

 

Welcome to TPG Community!

 

Please PM us your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and look into this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

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