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Adsl - NBN plan billing

Level 1c

I've just registered to upgrade from ADSL to NBN, my payment for my ADSl plan has just been paid, depending on when my NBN plan payment comes out, do I get a refund or credit for the unused portion of my ADSL plan payment? I also have Oz talk, will that be credited/refunded?

TIA

3 REPLIES 3
Moderator

Hi @pmg008 ,

 

Welcome to the community!

 

The unused portion of your ADSL2+ service will be credited to your account and will be used for future payment of the account. Let us know should you require further assistance.

 

Regards,

Level 1c

Hi Shane,

What happens to the unused portion of my Oz talk?

TIA.

Highlighted
Moderator

Good Day @ @pmg008 ,

 

All unused portions of the phone and internet service will be credited when you change the plan. 

 

I recommend having a read of the following TPG Community articles below which will guide you on how to access and check your billing info online via My Account:

 

Your billing cycle and advance payments explained

TPG My Account - Accessing your account information online

 

Please check it out and let me know should you need further contact for assistance.