Cancelling my internet

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Level 1b

Hi. I would like to cancel my FttB service as I'm moving overseas, effective next Tuesday 19 June.

 

I tried calling and was told y'all were too busy, but to contact you via the website. No email or form in sight, it seems like posting in the community forum is the only way to actually get the required email address to contact. Ridiculous.

1 REPLY 1
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Moderator

Hi @danlaush1 ,

 

We regret to hear that you've decided to terminate your account.

 

We were able to locate your account using your community details and have seen that you managed to reach our Social Media representative via Twitter.

 

A call back was scheduled today for your convenience and discuss the process further.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV