Am I getting charged if there's an issue with my ADSL "active" installation?

[Erika]

Hi @ksoponvijit, 

This case is still being handled by our Engineering team. 

I've now made a follow up with the assigned engineer and has requested for a call to be made to discuss this further. 

I've arranged a call today between 11:00am - 12:00pm. 

Let us know should you need further assistance. 

[Erika]

Hi @ksoponvijit, 

I understand that one of our Engineers has been in touch. 

Should you need further assistance, please let us know. 

[ksoponvijit]

Hi Erika,

Please help to ensure TPG keeps me posted on the cancellation and refund.

Thanks.

[Erika]

I understand @ksoponvijit. 

I've now coordinated this with our Account Specialists. 

They'll be in touch with you today between 5:30pm - 6:30pm to discuss this further. 

[ksoponvijit]

Hi,

I've just received an e-connote to return the modem but I'm not sure how to arrange for a pick-up.

Could you please arrange for instructions for pick-up to be sent to my email?

Thanks.

[Erika]

Hi @ksoponvijit,

I understand that one of our Account Specialists has been in touch with you yesterday. 

I've now sent an email with the instruction regarding the e-cconote on the email address registered on your account. 

Let us know should you need further assistance. 

[ksoponvijit]

Hi,

I shipped back the modem last Friday. Are you able to track the status of that modem? After the modem is returned, how many days until I get the refund? Thanks.

[Riezl]

Hi @ksoponvijit, thanks for getting back to us.

We have received the modem and we will make a follow up regarding the refund.

We'll keep you posted for updates as soon as it becomes available.

[Riezl]

Hi @ksoponvijit, we have sent you a PM with a resolution to the concerns you have raised.

Let us know if we can be of further assistance. Thank you.