TPG Community

Get online support

Am I getting charged if there's an issue with my ADSL "active" installation?

Highlighted
Moderator

Hi @ksoponvijit

 

This case is still being handled by our Engineering team. 

 

I've now made a follow up with the assigned engineer and has requested for a call to be made to discuss this further. 

 

I've arranged a call today between 11:00am - 12:00pm. 

 

Let us know should you need further assistance. 

Highlighted
Moderator

Hi @ksoponvijit

 

I understand that one of our Engineers has been in touch. 

 

Should you need further assistance, please let us know. 

Highlighted
Level 1c

Hi Erika,

 

Please help to ensure TPG keeps me posted on the cancellation and refund.

Thanks.

Highlighted
Moderator

I understand @ksoponvijit

 

I've now coordinated this with our Account Specialists. 

 

They'll be in touch with you today between 5:30pm - 6:30pm to discuss this further. 

Highlighted
Level 1c

Hi,

 

I've just received an e-connote to return the modem but I'm not sure how to arrange for a pick-up.

 

Could you please arrange for instructions for pick-up to be sent to my email?

 

Thanks.

Highlighted
Moderator

Hi @ksoponvijit,

 

I understand that one of our Account Specialists has been in touch with you yesterday. 


I've now sent an email with the instruction regarding the e-cconote on the email address registered on your account. 

 

Let us know should you need further assistance. 

Highlighted
Level 1c

Hi,

 

I shipped back the modem last Friday. Are you able to track the status of that modem? After the modem is returned, how many days until I get the refund? Thanks.

Highlighted
Moderator

Hi @ksoponvijit, thanks for getting back to us.

 

We have received the modem and we will make a follow up regarding the refund.

 

We'll keep you posted for updates as soon as it becomes available.

Moderator

Hi @ksoponvijit, we have sent you a PM with a resolution to the concerns you have raised.

 

Let us know if we can be of further assistance. Thank you.