An existing payment transaction is in progress

[Brian96w]

Hi,

I am currently needing to top up my data however I am unable to do so as I cannot change my payment method as I am receiving an error "An existing payment transaction is in progress". I have already been billed for the month just 2 days ago and do not know how to get around this issue.

Thanks in advance

[Shane]

Hi @Brian96w ,

Let us check what we can do to process the payment. First, let us grab your details. Could you flick me a message with your details?

How to send a PM?  

Regards,

Hi,

I am currently needing to top up my data however I am unable to do so as I cannot change my payment method as I am receiving an error "An existing payment transaction is in progress". I have already been billed for the month just 2 days ago and do not know how to get around this issue.

Thanks in advance