An existing payment transaction is in progress.

[asasdasd]

stuck in - An existing payment transaction is in progress. - need to cancel transaction to change payment details for mobile plan or process transaction

pls advise where to send acc details,

thanks

[BasilDV]

Hi @asasdasd 

Please send us a private message with your account details.

How do I private message (PM) in the community

BasilDV

[richardkelly1]

Hi, I got an update your payment details email, but also get the same "existing payment is in progress" when trying to update the payment method.

[Shane]

Hey, @richardkelly1 

Let us help check the status of the payment and see what we can do to fix this. Could you ping me a message with your details?

How to send a PM? 

Regards,

Hi, I got an update your payment details email, but also get the same "existing payment is in progress" when trying to update the payment method.

[az1]

I'm having the same issue. I need to update my details so that TPG can take the money from my account. Can someone help?

[BasilDV]

Hi @az1 

We've created an article that will help guide you with the process.

• Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online

Let us know if you need further assistance.

BasilDV

[az1]

It won't let me update my payment details -- the button is greyed out. 

 

When I tried to retry the payment through the automated phone line, there was an error and the payment did not go through.

Sorry for the trouble.

[BasilDV]

Hi @az1

We'd like to check on what we can arrange for you.

Just send us a private message with your account details.

BasilDV