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Being ignored when requesting cancellation

Level 2
Level 2

I have been trying to cancel my service since 11th March, had numerous emails, live chat but nothing happening. I just missed a call from  Sydney rang back on hold for approx 20mins they said they were going to transfer the call and then the line went dead.

I am still being billed for the service which i do not want and cannot get any satisfaction or response.  Next step is the Ombudsman.

Any advice as to how i get this resolved would be appreciated.


Level 4

Try not to pay. Where are you billed from? If it is by credit card, cancel it.