Bill

[Kunvadee]

I am overseas and i cannot receive a sms verification to access my account.
Need to pay my internet bill. Any other way to log in?

[BasilDV]

Hi @Kunvadee 

Since you are currently overseas, your international roaming should be enabled in order to receive the OTP via SMS.

If you are using a TPG Mobile SIM service, then you can request to enable the international roaming here: https://tpg.com.au/identity

A case manager will be in touch with you within 24 to 48 working hours.

BasilDV

[Kunvadee]

I have tried several but did not receive any sms. Can you send an actual bill? I can try to make a payment via my bank app.

[BasilDV]

We do not send out the actual bill to our customer for their security.

It's either automatic debit or online payment through TPG My Account.

Are you using a TPG Mobile SIM? If yes, please send us a private message with your account details and we'll see on what we can arrange for you.

BasilDV

[Kunvadee]

No i do not use tpg sim.
It is possible to arrange another direct debit payment again. The first attempt dod not go through b

[Shane]

Hi @Kunvadee ,

We suggest updating your mobile information using your international mobile to receive OTP via SMS and access your account online to make a payment.

You can request to add your mobile using the confirm identity form ( https://tpg.com.au/identity ) once you submit the request, one of our account experts will contact you via email.

Regards,

We suggest updating your mobile information using your international mobile to receive OTP via SMS and access your account log-in online to make a payment.