CANT LOG INTO MY ACCOUNT ON PHONE DUE TO 2FA NOT ACCEPTING CODE

[FiFiL]

Hi there,

when i try and log into TPG on my mobile phone, it wants the security code... i have to go look for the code in messages .. it takes me a couple of seconds at the most... but without fail I get "security code has expired" Error code:  CSJBKF.  - I have tried multiple times - I am never more than a few seconds, it seems by having to leave the app to get the code it causes an issue.     In other programs I use the code would show above the keyboard, but it does not happen with TPG app.   I have an iPhone13Max Pro.

[Ahra_G]

Hi @FiFiL, 

Have you perhaps tried using the app on another device? And just to confirm, you are still receiving the code? 

Thanks! 

Ahra_G