Can customer still add additional account holder for FTTB service

[maminghui1996]

I made the phone call this morning, your staff told me currently it is no longer available to add an additional account holder, no matter how. I am wondering how can I add my partner name on the invoice then?

Also, we would like to pay with our joint bank account in the future, the staff told us we need to fill a form with physical signature, where can I find the form?

Regards

Mark  

[BasilDV · Accepted solution]

Good day @maminghui1996.

Welcome to TPG Community!

You will be able to download the forms here.
 

We were able to locate the account using your community details and reviewed it.

Adding another name as an account holder will not be possible, but we can see that your partner is already added as an authorized person on the account. I'm afraid that only the account holder's name will reflect in your invoice.

Should you require further assistance, please let us know.

Kind regards,

BasilDV