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Can not log in to my account

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ofujidaisuke
Level 2

Hi, I can not log in to my account as old mobile number was regisitered, so I would like to update mobile number. 

1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

You can send it directly to me.

 

Thank you.

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5 REPLIES 5
BasilDV
Moderator

Hi @ofujidaisuke 

 

In order to update the details, this needs to be raised to our Privacy team.

 

Kindly send us a private message with your account details for us to assist.

 

BasilDV

ofujidaisuke
Level 2

Thanks for your reply, could you tell me to whom should I send PM ? Actually I can't find "send message" botton in your profile .  


BasilDV
Moderator

Hi @ofujidaisuke 

 

We've refreshed your account and should give you the option now.

Can you check if you are able to see the "send message" button? 

 

BasilDV

ofujidaisuke
Level 2

Thanks, now I can see the botton. Then to whom should I send my account details via PM ?

BasilDV
Moderator

You can send it directly to me.

 

Thank you.