Can not to make a call??????

[olenagus]

Hi guys!

Yesterday I had a message from TPG that my mobile data is now barred as I have insufficient Prepaid balance. BUT you take from my account every month money to mobile data.

Last time you took the money on 08.01.2021.
I'd like to know what happen?????
I can not to make a phone calls. I need my phone service back.
I hope you correct this mistake as soon as posible.
Best regards, Olena Gushchyna

[BasilDV]

Hi @olenagus 

Welcome to the Community!

We've edited your post as it contains your mobile number. Please avoid posting any account/personal information on a public thread as it may compromise your security.

The payment that was used is direct debit, which takes 3 to 5 working days to be cleared in the bank. This has caused the delay in refreshing your mobile service.

We understand that the service is now working within specification and if you need further assistance, please let us know.

BasilDV