Can't access my account overseas because not able to receive code

[tracyleung1]

Hi, I have a similar problem. I didn't activate international roaming before I went overseas and now I can't get into my account to turn it on as the 2FA texts aren't getting through. I've filled out the form, reference number 06271601. Please escalate

[Ahra_G]

Hi @tracyleung1, 

We appreciate you completing the verification form. Turnaround time is usually 24-48hrs. 

Please send in your TPG account details via PM so we can chase your request to our Privacy team. 

Thanks! 

Ahra_G