Can’t login to my account and no response from privacy team

[Chung80]

Hi I can’t login to TPG because it says the mobile number on my account is missing/invalid. I called TPG and was told I need to add it to my account after sending my ID to privacy@tpgtelecom.com.au it’s been 3 working days and nothing. No response. When is my account going to work again? This is very annoying and frustrating.

[Rica_R]

We're here to help, @Chung80.

We’d like to assist in resolving this matter, can you send us a PM with your TPG details so we can check your account?

How do I private message (PM) in the community? - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093/highli...
 

[ajmunro]

I have the same issue. Looks like we'll be waiting a while if yours hasn't been resolved after 3 working days.

[Angeli]

Hi @ajmunro, 

Please refer to your other post for response on this matter at https://community.tpg.com.au/t5/Accounts-and-Billing/Locked-out-of-account/m-p/119860#M7589. 

Thank you!