Can't make calls or access internet for two days because of a "glitch" in the system

[mostafaashahin]

Hi,

My account has been canceled because of a glitch in the system while they are doing migration to a new system. Customer support informed me that it may take up to 3 days to be resolved? 

So 3 days without mobile service?!!

How can I escalate this issue? 

[BasilDV]

Hi @mostafaashahin

We checked the account and it shows that it has been raised to our Escalations team.

A case manager is monitoring the case and the updates will be provided as soon as it becomes available.

BasilDV