Fraudulent international phone calls - NBN landline

[qak]

I've had 17 international phone calls charged to my account on 23 Dec at around 4.39am, which we did not make. We don't make international phone calls.

The numbers displayed appear to be to Japan and Iraq (prefixes 0011 795 and 0011 964)

How do I dispute these?

[qak]

Just to add - I have disabled outbound international calls now.

[BasilDV]

Hi @qak

Thanks for raising this with us.

We understand that you've been in touch with our team and the case has been raised to our Home Phone Engineers for investigation.

Updates will be provided as soon as it becomes available.

BasilDV

[qak]

HI, I haven't had any feedback yet, appreciate it's a holiday period & weekends etc ... when should I expect further information on this issue? I did get a text saying to install the TPG app ...

[Ahra_G]

Hi @qak, 

I've since chased the issue to the assigned officer. Please await updates via phone call or SMS. 

Apologies for the inconvenience. 

[qak]

I still haven't had any further contact?

[Anonymous]

Hey, @qak

We chased this to our Account Specialists Team, expect them to contact you within the day.

We apologise for any inconvenience.

Regards,

I still haven't had any further contact?

[qak]

They rang my partner yesterday and were asked to call back after 1pm yesterday but we've still had no call.

They were originally asked to call me back on my phone number, can someone let us know what is happening please?

[BasilDV]

Hi @qak

We understand that you've been in touch with our Accounts team.

We'll monitor the case and will chase this with your case manager tomorrow if needed.

BasilDV