PAYG plan. For many years, TPG was charging my credit card as soon as my balance fell below $10. A month ago, I could not make any calls. I spoke to TPG and was told my balance was 0. It was very strange. They charged me $20 and told there won't be any problem.
However, when I try making calls, their system sends me a message that I don't have sufficient funds. This is wrong because my balance is $20. They also blocked my access to my account information.
I reported this issue again via email and then on this website, no one replied or fixed it.
