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Can't reset password

atay
Level 2

I am trying to reset password for mobile account and when I enter new password this message comes up:

Cannot reset password [account] with this link ...

 

I am overseas and can't call to resolve this because I can't login to add credit for international calls. 

2 REPLIES 2
BasilDV
Moderator

Hi @atay 

 

Have you tried to open the link to reset the password on a different browser?

 

Please send us a private message with your account details for us to check on this further.

 

BasilDV

atay
Level 2

Yes I have tried that, will send a private message now