Can’t send emails _ User is banned from using SMTP

[clarke73]

Hi,

I have not been able to send emails from my TPG account for a number of weeks on any device. I get the message "535.5.7.8 [TPG-A02] Can't send Email. User is banned from using SMTP AUTH due to previous abuse."

I have reset my password as suggested on previous posts but still no good.

I may need the assistance of a moderator to unblock manually. 
Any assistance greatly appreciated.

[Ahra_G]

Hi @clarke73, 

You may refer to this article on how to remove the ban and why it happens: 

Cannot Send Email Rejected by the Server/Banned from using SMTP 

If the issue persists, you may send an email to our Postmaster at postmaster@tpg.com.au for direct assistance. 

Regards,

Ahra_G