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Cancel Account

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Level 1c

Hi,

 

I wish to close my account. Already moved to another provider. APP is not available on Google Play, CHAT does not work as it busy at all hours (tried for over 1 week). I have also sent an email with the required details to cancellation request to cancel@tpg.com.au and not had any response for over 48 hours. 

 

This will be reported to the Telecommunications Obdusman. 

 

Thanks,

2 REPLIES 2
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Moderator

Hi @sorbello88 


Thanks for your query!


Let me have a look and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Level 1c

Moderator has emailed me the same email address to re send the cancellation request. This will be the second time in the past week I've done so with still no action.

 

Not appropriate service, sending the same instructions with no action from TPG to respond to the issue,