Cancel FTTB M Bundle

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Level 1c

Hello, 

 

I've tried emailing multiple times to cancel my FTTB M Bundle for internet as it's not possible to do so in the change plan section in my account. I had to move out of my apartment due to reasons beyond my control and have now paid for 1 month of internet that I'm not using as my account wasn't cancelled. 

 

Is a refund possible? and can you help me cancel my account? 

I know things are busy with COVID, but I think a refund is very valid.

 

Would love some help. 

Thanks,

John