TPG Community

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Cancel My Service

Level 1b

Hello,

I sent a email to xxxxx@.com.au, to cancel my service and request for a refund for the years I've been charged without using TPG services. However, it's been 3 days and i still have not gotten a reply back. 

 

Regards, 

Min Xie

2 REPLIES 2
Moderator

Hi @mayluo0204 ,

 

Welcome to the community!

 

We're sad to know that you're considering to cancel the service with us. We're able to locate your account using your community details and we've seen that we just received the cancellation email today. We will pass this to our Account Specialists Team. Expect an update via return mail or phone call once update is available in regards with the cancellation of your account.

 

Cheers!

Highlighted
Moderator

Hi @mayluo0204,

 

We've seen that you have been in contact with one of our Account Specialists and provided details in regards with your cancellation request.

 

Let us know should you require further assistance.

 

Cheers!