Hi @mayluo0204 ,
Welcome to the community!
We're sad to know that you're considering to cancel the service with us. We're able to locate your account using your community details and we've seen that we just received the cancellation email today. We will pass this to our Account Specialists Team. Expect an update via return mail or phone call once update is available in regards with the cancellation of your account.
We've seen that you have been in contact with one of our Account Specialists and provided details in regards with your cancellation request.
Let us know should you require further assistance.