Cancel NBN Service

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Level 1a

Hi,

 

I would like to cancel my NBN service. Kindly advice.

 

Best Regards

Anik

2 REPLIES 2
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Moderator

Hi @southpark14 

 

Not what we'd like to hear. I'm sorry to learn that you no longer with to continue your service with us.

 

We'll be arranging a call back from our Escalations Team to discuss with you about your cancellation request. Can you PM us the following:

  • customer ID or username of the account
  • best contact number
  • preferred time for a call
  • reason for cancelling

For your reference: How do I private message (PM) in the community

Regards,

Moderator

Hi @southpark14 

 

Thanks for your PM providing the information we requested.

 

We have already raised this to our Escalations Team. Please expect a call between 6-7PM NSW today.

 

Regards,