TPG Community

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Cancel account

Level 1

I would like to cancel my account.  Can one of your team members please get in touch with me or let me know what is the process to do so.

 

I have tried calling your "helpline" but after I'm apparently transferred to the right department, it automatically disconnects me with a "sorry we're busy" voice recording.

3 REPLIES 3
Moderator

Hi @samsite88

 

Welcome to TPG Community! 

 

Apologies if you have been faced with lengthy queue times.

 

I've located your account using your Community details and have seen that you've already sent an email to our Customer Service team. 

 

I will organise a contact to be made today between 5PM - 6PM SYD local time from one of our Accounts Specialists to attend to your request. Should you have another preferred time to be contacted, please do let us know here. 

 

 

Regards,

Ahra_G

Moderator

Hi @samsite88

 

One of our Accounts Specialists has tried contacting you on the time I've scheduled however it was redirected to your voice mail. 

 

Nevertheless, their team has already responded to your email. 

 

Please advise us of your most convenient time to receive a call so we can organise another call back to be made. 

 

 

Regards,

Ahra_G

Moderator

Hi @samsite88

 

I realised that you have already responded to the email sent by our Accounts Team. 

 

Should there be anything that we can further assist during your transition, please do let us know. 

 

Thank you.