We apologise for the inconvenience, however, we weren't able to receive any response to the email that was sent to you to process your request.
You may use the template that was given to you via Email to complete the cancellation of your account.
If you would like to discuss this further, please shoot me a PM with your preferred time and best number to be contacted.
Hi @cyz852, thanks for sending the details via PM. Our Accounts Team has replied to your email on June 27 and they are asking for additional details to proceed with your cancellation request.
We need this in writing and we recommend that you reply to the email to finalise the matter. Thank you.