Cancel account

Level 2
Hi my name is seungwon lee who was using your internet service on 705/70mary st, brisbane city
I cancelled internet service few weeks ago and I paid everything
But when I check my account I paid again for tpg internet service whats happening pls explain to me I cannot get ir.

Hi @cyz852,


We apologise for the inconvenience, however, we weren't able to receive any response to the email that was sent to you to process your request.


You may use the template that was given to you via Email to complete the cancellation of your account.


If you would like to discuss this further, please shoot me a PM with your preferred time and best number to be contacted.


Kind regards,



Hi @cyz852, thanks for sending the details via PM. Our Accounts Team has replied to your email on June 27 and they are asking for additional details to proceed with your cancellation request.


We need this in writing and we recommend that you reply to the email to finalise the matter. Thank you.