Hi @d_bree, we regret to know that you have decided to cancel the service. We have located the account using the details you have provided and we can see that one of our account specialists is looking into this.
The assigned specialist will contact you to discuss the matte. Should you have a preferred contact number and time to receive a call, please send it via PM.
To send a PM, please refer to this link: How do I private message (PM) in the community
We understand that our Accounts team has been in touch and discussed the process.
An E-mail has been sent to your chosen email address and our team will be waiting to your response.
Should you require further assistance, please let us know.