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Level 2
I am very disappointed with your service.
I have been using tpg for over 2 years and recently moved. Therefore, I applied for the Nbn after checking that it was available on the website, but it was not actually available.
So you sent me a technician and the technician checked that where I moved nbn service is not available. I had to use another internet company that supports lbnco. So I wanted to cancel, but didn't go through for a few days and eventually you asked me for an early termination fee of $ 350. I moved on August 28 and signed up for the service, but by this time I was not able to use tpg internet for just one minute.
I don’t understand why should I pay $350.

Hi @canghoonc78, we apologise for what happened and we'd like to help check what can be done to turn this experience around.


We have located an account using your community details, but we'd like to make sure that we got the right one. Please PM us your TPG customer ID, username and complete address.


To send a PM, please refer to this link: How do I private message (PM) in the community