I am very disappointed with your service.
I have been using tpg for over 2 years and recently moved. Therefore, I applied for the Nbn after checking that it was available on the website, but it was not actually available.
So you sent me a technician and the technician checked that where I moved nbn service is not available. I had to use another internet company that supports lbnco. So I wanted to cancel, but didn't go through for a few days and eventually you asked me for an early termination fee of $ 350. I moved on August 28 and signed up for the service, but by this time I was not able to use tpg internet for just one minute.
I don’t understand why should I pay $350.
