Cancel internet

[qantas98]

Hi, could you please cancel this my internet service from the next billing cycle as I have moved to NBN. Thanks

[Will]

Hi @qantas98 

Not what we'd like to hear. I'm sorry to learn that you have switched to another provider for your NBN needs.

To assist you with your request, we'll be organizing a call from our Escalations Team. Can you send us a PM with the following:

• Customer ID or username that you wish to cancel
• Best contact number
• Preferred time for a call back

For your reference: How do I private message (PM) in the community

Regards,