Cancel my ADSL2 + Home phone bundle

[Leanne1]

I have tried to cancel via the live chat and via the TPG app, but there is no option to cancel in the plan change section. I have decided to get 5G with another provider. I want my cancellation request to be registered today, so I’m not billed for the next cycle.

[KarlB]

Hi @Leanne1,

Before cancelling, do you mind if i ask what seems to be your problem and is there anything i can assist you with?

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you.

Kind regards,
Karl

[Leanne1]

Karl,
My ‘problem’ is that I am about to get 5G internet with another provider, so no longer need my TPG internet connection.
Leanne