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Cancel my ADSL2 + Home phone bundle

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Level 1a
I have tried to cancel via the live chat and via the TPG app, but there is no option to cancel in the plan change section. I have decided to get 5G with another provider. I want my cancellation request to be registered today, so I’m not billed for the next cycle.
2 REPLIES 2
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Moderator

Hi @Leanne1,


Before cancelling, do you mind if i ask what seems to be your problem and is there anything i can assist you with?

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you.


Kind regards,
Karl

 

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Level 1a
Karl,
My ‘problem’ is that I am about to get 5G internet with another provider, so no longer need my TPG internet connection.
Leanne