Been trying to sort NBN issues since the 7th of this month, constantly on hold for literally hour+at a time and told over and over my order wasn't processed. It has impacted my immigration application at this point. I have been with TPG for almost 2 yrs and did not expect so many issues with this move. Finally switched to another (already have service) call to cancel, get sent from 1 person to another just to be told sorry to lose you but you have to do this online, I'll send you a link (NO link recieved). Find it myself, order the cancel and Not 4 hours later I suddenly have my order processed. No thank you, cancel. I expect no charges and want this cancel back dated to the 7th when I moved and no longer had service. I will gladly send back the modem as it is boxed up nicely for return. Thank you for the service provided before hand but what a disappointment and lack of care since the beginning of the month.