Cancel my service

Level 1a
I am moving house soon and will need to cancel my nbn service but was not able to find a cancellation form online.
Please advise the form or process to cancel my accoun and the lead time required if any when out of contract.

Hi @tonyg0071


Welcome to the Community!


I've now arranged a call from one of our Account Specialists to discuss your request to cancel your account.

Call will be done today between 11am - 12nn on the number that we have on file.


Should you have a preferred contact time and number, please let us know via Private Message and we'll reschedule this for you.


For your reference, please see this article on How do I private message (PM) in the community.