I apologise for the inconvenience, I am sorry to know that you're considering canceling your Mobile Service with us. Allow me to take this opportunity to turn around your experience, I was able to locate your account using your community details. I've seen that you have been in contact with one of our Mobile Specialists earlier today and discussed details about the cancellation of your Mobile. I will pass this on to them and make follow up at the same time.
Tell me should you require further assistance.