Mobile service cancellation!

[Khagen17]

I had sim only plan for about six months as it was only used by my son and that he has another sim I decided to cancel this service. I called the customer service on Monday evening and requested for cancellation but the service cancellation department were too busy so I was told that they would call back and resolve it. But I never got call back till Friday so I again called them but even today I was told they were too busy to do it then. I did get a courtesy call back in the afternoon and after speaking with the customer service I was told that I would be transferred to the cancellation expert but to my disappointment they hung on me and never made an effort to call back.
I am a TPG customer with ADSL home bundle for more than 5-7 years and I was never unhappy with their service but this time they have laid me down. An unhappy customer!

[Shane]

Hi @Khagen17,

I apologise for the inconvenience, I am sorry to know that you're considering canceling your Mobile Service with us. Allow me to take this opportunity to turn around your experience, I was able to locate your account using your community details. I've seen that you have been in contact with one of our Mobile Specialists earlier today and discussed details about the cancellation of your Mobile. I will pass this on to them and make follow up at the same time.

Tell me should you require further assistance.

Cheers!

[Khagen17]

Hi Shane,
Thank you for your response and I do really appreciate that, I again called the customer service today morning and I was instructed to send in formal cancellation request via email. I have done it today but my question is, why was not I informed about the correct procedure on my first approach i.e. on 29/10/18?? I hope I won’t be charged for yet another month just keeping in mind that I am with TPG ( home bundle) for more then 7 years.
Thank you.