Hi Shane, Thank you for your response and I do really appreciate that, I again called the customer service today morning and I was instructed to send in formal cancellation request via email. I have done it today but my question is, why was not I informed about the correct procedure on my first approach i.e. on 29/10/18?? I hope I won’t be charged for yet another month just keeping in mind that I am with TPG ( home bundle) for more then 7 years. Thank you.
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I had sim only plan for about six months as it was only used by my son and that he has another sim I decided to cancel this service. I called the customer service on Monday evening and requested for cancellation but the service cancellation department were too busy so I was told that they would call back and resolve it. But I never got call back till Friday so I again called them but even today I was told they were too busy to do it then. I did get a courtesy call back in the afternoon and after speaking with the customer service I was told that I would be transferred to the cancellation expert but to my disappointment they hung on me and never made an effort to call back. I am a TPG customer with ADSL home bundle for more than 5-7 years and I was never unhappy with their service but this time they have laid me down. An unhappy customer!
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