Hi Shane, Thank you for your response and I do really appreciate that, I again called the customer service today morning and I was instructed to send in formal cancellation request via email. I have done it today but my question is, why was not I informed about the correct procedure on my first approach i.e. on 29/10/18?? I hope I won’t be charged for yet another month just keeping in mind that I am with TPG ( home bundle) for more then 7 years. Thank you.
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