I am sorry to know that you're considering canceling your service. I was able to locate your account using your given details.
I would like to arrange a call from one of our Account Specialists for further assistance.
Send me your best contact number and preferred time, please include the reason your request so we can have it investigated and take this opportunity to turn around your experience.
In case you need a reference:
Thank you for sending your details via PM, @pfjcoach.
I'll arrange a call from our Accounts team between 11AM - 12PM today to discuss the process further.
Should you have a preferred time to receive a call, please let us know.
I understand that our Accounts team has been in touch and we regret to hear that you are definite to cancel the account.
The instructions for the process has been sent to your email.
We wish you all the best with your new provider and hope that you will consider TPG again in the future we would welcome the opportunity to turn your experience around.
Have a great day!