Dear TPG, My name is Yaokun Pan, and I had a ADSL2 + home phone bundle installation scheduled in 11 Feb 2019. After the scheduled date, I was informed by you via SMS and email that my installation was completed and my internet should be connected. And Unfortunately, nothing happened and there was no connection. And then I made a call to your customer service and informed them my situation. They told me they would do a remote check and told me my installation was completed and the reason of no connection was because of the line issue between my building's MDF and my unit. On 13 Feb 2019, one of staff contacted me and informed me that I needed to ask my property manager to do a check or I could pay $60 for your technician to come and check. On 14 Feb 2019, I made a complain to you via your customer service, and one of your managers arranged a technician to come by my unit to do a in-house check on Saturday(16 Feb 2019). On 16 Feb 2019, a TPG technician came by my unit and did a in-house check and I was informed my internet connection never be installed and there is no line issue between the MDF and the unit. This is what has happened since I chose your company's service and I was very disappointed. Now I request a service cancellation. Since there is no installation ever happened, I request a full refund. Please contact me via mobile.
