Dear Support Team,
Welcome to the Community!
We're saddened to know that you have already switched to another provider. I've also seen the email you sent pertaining to your request.
I will chase this with our Accounts Team to assist you further. Kindly let us know of your best contact number and your most convenient time to receive a call via private message so we can organise a contact to be made.
We'll await for your response.
We understand that your request has been processed and confirmation was sent via E-mail.
Your account will be ceased on the requested date.
Hope that you will consider TPG again in the future we would welcome the opportunity to turn your experience around.