Cancel my service

Level 2


Dear Support Team,

I am sending the email to cancel the internet service after talking to TPG account team.  But haven't received the reply email yet, can u pls confirm is the right email address/
Could u please cancel my internet service as I already switched to another provider. 
I don't have locked contract, do I still need to wait for another 30 days? Will I be charged for these days?
Level 2

Is there any update, please?


Hi andy850818


Welcome to the Community! 


We're saddened to know that you have already switched to another provider. I've also seen the email you sent pertaining to your request. 


I will chase this with our Accounts Team to assist you further. Kindly let us know of your best contact number and your most convenient time to receive a call via private message so we can organise a contact to be made. 


We'll await for your response. 



Thank you.


Hi @andy850818,


We understand that your request has been processed and confirmation was sent via E-mail.


Your account will be ceased on the requested date.


Hope that you will consider TPG again in the future we would welcome the opportunity to turn your experience around.


Kind regards,