Welcome to community!
We regret to hear that you are planning to cancel your service with us. I will now endorse your case to our escalations team and will request for a call back today using the contact details on file. If you have a preferred contact number and most convenient time to receive a call, please let me know so we can pass it to the team handling your case.
Hope you're doing well. Just doing a follow-up regarding the concerns raised yesterday. We've managed to check you account records and it shows here that you were able to speak with our accounts team. Your Boost nbn25 plan has been upgraded to Fast nbn50 at no additional cost and no contract restart.
Please don't hesitate to reach out should you need further assistance with your TPG service. We wish you well and have a great day!