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Cancellation for Home Internet

Level 2

Hi there, 


I told Move out Team from TPG about my moving home situation and wished to cancel the home internet on Feb 2021. They never mention to me tthat cancelation need to be a written email to the specific team. Through out the conversation, I though my account would be successfully cancelled. However, I recieved a charge  from TPG for my home internet recently, which made me in shock,  and emailed the cancellation team for the soluation. However, they only replied me first time  after that never provide any solution and never replied my 2 follow emails. 


I felt the team has not wishes to solve the issues with the customers and not willing to help the customers either. So I am not happy with the working attitude they have. 


Warm regards




Hi @YAN1


We appreciate you raising this concern to us. I've managed to locate your account and have reviewed your interaction with a Movinh Home specialist, the service address back then is not serviceable and had to be raised directly to NBN Co. Therefore, leaving the account active. 


I'll inform our Cancellations team regarding your concern. Kindly await feedback via phone call or email.