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Cancellation of NBN internet

Level 2
Hi there, i would like to cancel/disconnect my NBN service. I have been waiting for nearly 2 months to get my home nbn internet to be fix. However, net is not working even after enormous help from a customer person and 7 technicians come to my house, even replaced 2 modem. Paying such money given that it's not my fault that an existing modem is not working is useless. Please guide to the procedure that how can I cancel my connection? Thanks.

Hi @Sunnymai93 


We regret to hear that you've decided to discontinue the service with us due to the ongoing issue with your connection.


We were able to locate your account using your community details and understand that you've contacted our Accounts team. They've already explained the process and sent you an email to finalise your request.


We wish you all the best with your new provider and hope that you will consider TPG again in the future we would welcome the opportunity to turn your experience around.