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Cancellation of contract

Level 2
I wish to cancel my contract. I filled out the online form from the supplied link below but received an error message back.

From this community I see cancellation of services seems difficult and is a poor reflection on your company. I had to get the telecommunications ombudsman involved when I first set up this contract due to TPG incompetence with my account. I will not hesitate to do this again. Can I please get this resolved ASAP. I am moving house and need to cancel on 04.04.2024 (as per my online request). This is more than 30 days away and I am not in contract, so should be easy to resolve.

Hi @DH09,


We're sorry to learn that you are cancelling your service. Please send us a private message and we'll check your request.