Cancellation

[Venessa]

I would like to cancel my internet connection as I am getting Foxtel and TPG is unable to accommodate it. Please forward a link to cancel. wef end of June 2018

Thanks

[Erika]

Hi @Venessa,

Welcome to TPG Community! 

I've located your account using your Community details.  

Watching standard Digital Pay TV (e.g. Foxtel) programs will still work however services such as voting and On Demand program purchase via your telephone line will not work.

If you have the latest Foxtel set top box, you can purchase and download programs using the Ethernet connection in the set top box to connect via TPG ADSL2+. This is even better if you have TPG Unlimited ADSL2+ plan as you do not have to worry about your Broadband monthly usage quota when you download Foxtel On Demand programs. You may visit this link for our TPG Home Phone FAQs

Nonetheless, I would recommend to have a call from one of our Account Specialists to assist you with your request. Please let us know your best contact time and number via PM and I'll arrange this for you?

For your reference, please see this link on how to send a PM. 

Cheers, 

[BasilDV]

Good day @Venessa.

I understand that our Accounts team has been in touch and the cancellation of your account has been withdrawn. Thank you for staying with us.

Let us know should you require further assistance.

Kind regards,